We're looking forward to getting to the bottom of this and helping you in any other way we can. You can easily use our email contact form to contact us, and we’ll get back to you as soon as possible. The Free version also doesn’t support scan scheduling, so you’ll have to start each scan manually. This affects all real-time protection components, including malware, ransomware, and the web, and exploits the defense. Even a screenshot of your statement (with any sensitive information obscured please) could help us to locate this charge for you. Similar to SUPERAntiSpyware, Malwarebytes doesn’t offer real-time protection in the Free version. Malwarebytes Premium removes malware, viruses, and other threats from your device in seconds, and stops future infections with Real-Time Protection that works 24/7. Important to note: If there's any other information you could provide such as the names of anyone else who has access to your card or has permission to use your payment details, that would be extremely helpful. Our cybersecurity technology finds malware on 39 percent of devices that already have antivirus installed. B2B customers only: If this is a charge on a company card, providing us with the name and email domain of your company can help us to locate the purchase.Any alternative email addresses that you might have used.
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